By placing an order through our web site or purchasing from us you agree to the terms and conditions listed below. Should you not agree with these terms and conditions we will be unable to supply you with product.
All prices on the website are charged in Australian Dollars AUD.
Any quotes provided by us are valid for a maximum of 7 days regardless of whether this is stated on the actual quote.
Pictures of products featured on our web site are indicative only. Being natural or organic products the composition and appearance of items such as sand, mulch and soil may vary.
Advice
Any advice that we give is of a general nature only and should not be relied upon solely to form the basis of your decisions. We recommend that you seek suitably qualified professional advice.
Trailer Hire
We offer complimentary two hour trailer hire when purchasing bulk materials such as soil or mulch from our yard on the following conditions:
- The trailer may only be used for transporting goods purchased from us and not to be used for any other purpose or you will be charged a hire fee.
- The trailer must be returned to us within the two hour time limit or you will be charged a late fee.
- You will be charged for any loss or damage to the trailer caused during the hire period
- You will be responsible for any fines or infringements incurred during the hire period.
- You consent for us to recover any such fees or charges from you by any means including, but not limited to charging your credit or debit card.
Shipping & Delivery
We will try and deliver your order on the day you require it, which will be booked for a morning or afternoon run, however this may not always be possible. If you need your product by a specific day, please arrange delivery for the day before to ensure it is there for when you need it.
If your order is urgent and you require same day delivery please call us to check availability.
We will deliver your product to the front verge of your property unless you give us specific instructions or other arrangements have been made. Please advise special tipping instructions at time of placing your order. All tipping instructions given should be on the basis that you were standing on the road at the front of your property looking at your house. You will be responsible for any damage that occurs when we follow your instructions on site.
If you have given us specific tipping instructions we will do our best to tip safely where requested. To delivery your product we require clearance of 3.3m width and 6m overhead to allow for tipping. We will not be able to tip where you want it if there are power lines are in close proximity, the ground is not firm or if there are low hanging branches. If the delivery will be impacted by these issues or the requested delivery site is not accessible, we will attempt to contact you to discuss an alternate location. If we cannot contact you the final decision will rest with the driver and your order will be placed in the nearest suitable location which is often on the verge or driveway.
Delivery charges are based on having clear access to site and being able to tip in a timely manner. Where we are delayed on site due to site constraints we reserve the right to charge the customer $2 per minute for time lost waiting.
If you would like your delivery placed on a tarp or similar, please ensure it is in place by 7am on the scheduled delivery day. While we try and do our best when tipping on tarps, we cannot guarantee that all product will be on the tarp.
Rear lane way deliveries are only possible where there is adequate room to deliver and will not obstruct the lane way.
If you have instructed us to place your delivery outside of your property or site boundary, then you warrant that you have gained any and all necessary approvals from the owner of the land or relevant government authority to do so, and you are solely responsible for any permits, safety of site, fines or infringements.
Product not delivered will be returned to our yard and any refund given shall be in accordance with our refund policy.
We calculate your shipping costs based on the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Prices and delivery charges displayed on the website are for Perth Metro deliveries only.
Refund Policy
Refunds or replacement are not provided if you simply change your mind, or if you have ordered or selected the wrong product, so please choose carefully. You may obtain a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Plants
We will refund your plant purchase if it is returned to us within 7 days and in the same condition it was sold to you.
Limit of liability – When potted all our plants are tagged correctly, however it is possible that tags may be moved or get mixed up over time and may have inadvertently been sold to you under a different label. If you realises this has occurred and your purchase does not match the description on the tag then we will refund the purchase value of the plant to you. We will not be held liable for any other cost whatsoever, including the digging out, removal or remediation of the site. Prior to honouring any claim, we will need the original tag, a copy of your original receipt and a photo of the plant prior to it being dug out or removed. We must be allowed to inspect the plant prior its removal should we request it.
Cancelling your delivery
You may cancel your order by contacting us by telephone prior to delivery. If we have not commenced loading your product then we will provide a full refund less any transaction processing fees. If we have commenced the loading and/or delivery then you will be refunded the total cost less any transaction processing fees, your delivery fee, and a 20% (of the value of your order) re-stocking fee.
If we deliver a product to you that is significantly different from what you have ordered, then we will arrange for its removal and replacement at no charge to you.
Consumer Protection 1300 304 054.