This Privacy Policy applies to any website operated by us under the domain name plantit.net.au (referred here under as “Plantit”)
Throughout this privacy policy we refer to “personal information”. Personal information includes an identified individual, or an individual who is reasonably identifiable. Your first and last name, address, contact telephone number, and email address are examples of information which may constitute personal information.
We may collect information about your individual preferences to provide our service to you. We will only collect such personal information if it is necessary to provide our service to you or for sales and marketing activities.
When purchasing from Plantit, we need to collect certain information in relation to you and/or your business if opening a trade account. Business information may include ABN, business address and personal information of people that own or operate that business.
Financial information that is collected via the website is used by Plantit to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is transmitted through a secure server to our 3rd party provider. We do not keep any card data after processing.
Information that we collect from your use of our Website
When you use our Website, we may also collect personal information about you in the following general categories:
- Transaction information: we collect your transaction details when you place an order, including the products you have ordered, the date and time of your order and the amount charged.
- Usage and preferences: We collect information about how you interact with our Websites, including the pages you visit, your preferences and settings that you choose. We may do this through the use of cookies and other similar technologies that uniquely identify you.
Plantit will collect your personal information from you in the following situations:
- If you contact Plantit, we may keep a record of that correspondence;
- When you participate in any offers, promotions or marketing activities.
- When you apply for and/or establish and/or access an account or order a product;
- When you submit your e-mail address via a Website or provide us with personal information via any medium, including a Website;
- When you place an order via a Website to purchase goods, in which case we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
- When you interact with a Website for a specific purpose; and
- When you use or browse a Website generally
Use of information collected and disclosure of personal information to others
We collect such personal information so that we can provide you with a great service. We also need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. Personal information collected may be used for the following purposes:
- For the purposes stated in a collection statement;
- To maintain the functionality of a Website, including the provision of information to you relating to the content available on the Website and e-commerce transactions conducted via the Website;
- To fulfill obligations in respect of any upload terms of use, sale and purchase contract and/or any other contract between you and Plantit;
- To send you any technical, administrative or legal notices important to our Website;
- To provide you with information about your transactions (including uploading of, access to, and receipt of, content on a Website and purchase transactions undertaken on a Website) and about content, services and products;
- To provide marketing materials (including direct marketing), events, special offers, competitions and promotions via any medium including mail, telephone, email, SMS or any other form of electronic, emerging, digital or conventional communications channel;
- To maintain our relationship with you;
- To respond to enquiries;
- To obtain opinions or comments about products and/or services (including via surveys) and to conduct other market research and development (including to record statistical data for marketing analysis);
- To assist with product recalls;
- To provide, maintain and improve our products and services;
- For other purposes where you have provided consent to us
Failure to provide personal information may result in Plantit being unable to provide you with the products or services requested by you, provide you with certain content, information, upcoming promotion, event or product information and/or accept promotion entries (where applicable).
In order to operate a Website or deliver a product or service (including for example, processing of credit card payments), personal information may also be shared with selected service providers and/or other trusted third parties. Selected service providers and/or other trusted third parties may be engaged to perform a variety of functions, such as processing credit card payments, assisting with promotions and providing technical services for our Website. These companies may have access to personal information if needed to perform such functions.
We may use or disclose personal information held about an individual for the primary purpose for which it is collected – that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. delivering product to you). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.
In addition we are permitted to use or disclose personal information held about you:
- Where you have consented to the use or disclosure;
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
- Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
- Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
- To offer products or providing services to you or send direct marketing to you where you have consented to receiving direct marketing.
- Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body; and
- Where you have requested a service (e.g. bulk delivery) and we are required to disclose the information to the third party in order to facilitate the provision of the service. There are some specific products and services we offer and we share your information as follows:
Security and Storage
We will take all reasonable steps to store your personal information securely.
Only authorised team members have access to our customers’ personal information. Their access is subject to strict controls and procedures.
No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users’ personal information, Plantit cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Plantit receives your transmission, it makes every reasonable effort to ensure its security on our systems.
Personal information is de-identified or destroyed securely when no longer required by us.
Plantit retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.
Access to and correction of personal information
Plantit is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
You may request access to personal information about you held by Plantit. Requests for access to your personal information should be made to:
Managing Director
Plantit
PO Box 5636
Canning Vale South, WA, 6155
Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
Inaccurate information will be corrected upon receiving advice from you.
If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
Plantit will respond to any requests for access or correction within a reasonable time of receipt of the request.
Plantit is not responsible for removing your personal information from the lists or databases of any third party who has previously been provide your information in accordance with this privacy policy.
Complaints
If you have a question or complaint about our Privacy Policy or Plantit’ collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed to the Managing Director at the contact details set out in this policy.
Changes to Privacy Policy
If Plantit decides to or is required to change this Privacy Policy, it will post changes on this Plantit Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.
Acceptance
You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.
If you have any questions regarding this Privacy Policy or would like more information about the way we manage your personal information, please contact us through our “contact us” page.